Terms of Service

Terms and conditions governing the use of USA Tow Finder services.

Last Updated:2025-08-20

Important Notice

These terms constitute a legally binding agreement between you and USA Tow Finder. By using our services, you agree to be bound by these terms. Please read carefully.

1. Acceptance of Terms

By accessing or using USA Tow Finder ("Service", "Platform", "we", "us", or "our"), you ("User", "you", or "your") agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access or use our Service.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Service after posting constitutes acceptance of the modified Terms.

2. Service Description

USA Tow Finder is a directory and referral service that connects customers needing towing services with verified towing service providers. We are not a towing company and do not provide towing services directly.

2.1 Our Role

  • Maintain a directory of towing service providers
  • Facilitate quote requests between customers and service providers
  • Provide a platform for business claims and profile management
  • Offer subscription services for enhanced business listings

2.2 Not Provided

  • Direct towing or roadside assistance services
  • Emergency response services
  • Guarantee of service provider availability or response time
  • Quality assurance of third-party services

3. User Accounts and Registration

Some features of our Service require account registration. When creating an account, you must provide accurate, complete, and current information.

3.1 Account Security

  • You are responsible for maintaining the security of your account credentials
  • You must notify us immediately of any unauthorized account access
  • You are liable for all activities under your account
  • We may suspend or terminate accounts for security violations

3.2 Age Restrictions

You must be at least 18 years old to create an account or use our services. Users under 18 must have parental or guardian supervision.

4. Business Listings and Claims Process

4.1 Business Claims

Towing service providers may claim their business listings through our verification process. Claims must be legitimate and supported by proper business documentation.

4.2 Verification Requirements

  • Valid business license
  • Current liability insurance certificate
  • Proof of business ownership or authorized representation
  • Compliance with local towing regulations

4.3 Listing Accuracy

Business owners are responsible for maintaining accurate listing information, including contact details, service areas, hours of operation, and pricing.

5. Quote Request System Rules

5.1 Customer Responsibilities

  • Provide accurate vehicle and location information
  • Respond promptly to service provider contacts
  • Use the system only for legitimate towing needs
  • Not abuse or spam the quote system

5.2 Service Provider Responsibilities

  • Respond to quote requests promptly and professionally
  • Provide accurate pricing and availability information
  • Honor quoted prices and service commitments
  • Maintain appropriate licensing and insurance

5.3 Quote Limitations

Customer leads are distributed to nearby businesses based on tier. Lifetime lead limits apply: unclaimed businesses receive one (1) discovery lead, claimed businesses receive up to two (2) lifetime leads total, and active premium subscribers receive unlimited leads. Once a business reaches its lifetime limit, additional leads are only available through an active premium subscription.

6. Subscription Services

We offer premium subscription services for enhanced business listings and features.

6.1 Premium Features

  • Unlimited quote notifications
  • Enhanced business listings with priority placement
  • Additional service area coverage
  • Advanced analytics and reporting
  • Premium customer support

6.2 Subscription Terms

Subscriptions automatically renew unless cancelled. You may cancel at any time through your account settings. Cancelled subscriptions remain active until the end of the current billing period.

7. Payment Terms and Refund Policy

7.1 Billing

Subscription fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as specified in our refund policy.

7.2 Refund Policy

  • Annual Subscriptions: 14-day money-back guarantee from purchase date
  • Monthly Subscriptions: No refunds; cancellation stops future billing
  • Partial Refunds: Not available for partial months or usage

7.3 Failed Payments

Failed payments may result in service suspension. We will attempt to collect payment for a reasonable period before suspending or terminating services.

8. User Conduct and Prohibited Uses

You agree not to:

  • Use the Service for any illegal or unauthorized purposes
  • Submit false, misleading, or fraudulent information
  • Abuse or spam our communication systems
  • Interfere with or disrupt Service operations
  • Attempt to gain unauthorized access to our systems
  • Violate any applicable laws or regulations
  • Harass, threaten, or abuse other users
  • Use automated systems to access or scrape our data

8.1 Enforcement

We reserve the right to investigate violations and take appropriate action, including account suspension or termination, removal of content, and cooperation with law enforcement.

9. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by USA Tow Finder and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

9.1 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your personal or business use in accordance with these Terms.

9.2 User Content

By submitting content to our Service, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display such content in connection with operating the Service.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Service will be uninterrupted or error-free
  • Service providers will be available or responsive
  • Information provided by third parties is accurate
  • The Service will meet your specific requirements
  • Any defects will be corrected

11. Limitation of Liability

IN NO EVENT SHALL USA TOW FINDER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING OUT OF YOUR USE OF THE SERVICE.

Our total liability to you for all damages, losses, and causes of action shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or $100, whichever is greater.

Some states do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless USA Tow Finder, its officers, directors, employees, agents, and third parties from and against any claims, actions, or demands, including reasonable legal and accounting fees, arising from:

  • Your use of the Service
  • Your breach of these Terms
  • Your violation of any law or the rights of a third party
  • Content you submit through the Service

13. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

13.1 Effect of Termination

Upon termination, your right to use the Service will cease immediately. All provisions that should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13.2 Data Retention

We may retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

14. Governing Law and Dispute Resolution

These Terms shall be interpreted and governed by the laws of the State of Delaware, without regard to conflict of law provisions.

14.1 Dispute Resolution

Any dispute arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, except that either party may pursue claims in small claims court.

14.2 Class Action Waiver

You agree that any arbitration or legal proceeding shall be limited to the dispute between us and you individually. Neither you nor we will participate in a class action or class-wide arbitration.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: legal@usatowfinder.com
General Support: support@usatowfinder.com

Effective Date: These Terms of Service are effective as of 2025-08-20.